Projects Executed
A timeline of our consistency and commitment in handling research projects across different sectors.
2026
Mystery Shopping Program
An evaluation of service delivery in the bank's points of representation and channels. Included: - Branch evaluation (teller service, email...
Chess as a Tool for Learning
Client Satisfaction Survey
The study was conducted in collaboration with Opinion-Way Research of Ghana.
2025
Call Centre Mystery Shopping Program
Call Centre Mystery Shopping Program conducted for NBS Bank in 2025
Superbrands Study
Superbrands Study conducted for Institute of Marketers in Malawi in 2025
Agency Banking Upscaling & Market Penetration Baseline
Agency Banking Upscaling & Market Penetration Baseline conducted for Centenary Bank in 2025
2024
Brand Health Check
Brand Health Check conducted for National Bank of Malawi in 2024
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for Centenary Bank in 2024
Possible Stock Lending Solutions among Rural Communities Baseline
Possible Stock Lending Solutions among Rural Communities Baseline conducted for Standard Bank in 2024
Mystery Shopping Program
Mystery Shopping Program conducted for First Capital Bank in 2024
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for Pinnacle Financial Services in 2024
WASH Baseline Survey
WASH Baseline Survey conducted for Phalombe Action for All in 2024
Women Empowerment Endline Survey
Women Empowerment Endline Survey conducted for Phalombe Action for All in 2024
2023
Retail Market Viability Study for Risk and Savings Products
Retail Market Viability Study for Risk and Savings Products conducted for Old Mutual Life Assurance Company in 2023
Ecosystem Sustainability Baseline Survey
Ecosystem Sustainability Baseline Survey conducted for Phalombe Action for All in 2023
Islamic Banking Feasibility Study
Islamic Banking Feasibility Study conducted for FDH Bank Plc in 2023
2022
Willingness to Separate Waste & Recycle Baseline
Willingness to Separate Waste & Recycle Baseline conducted for Waste Advisers in 2022
Youth Proposition Survey: Financial needs and aspirations
Youth Proposition Survey: Financial needs and aspirations conducted for Standard Bank in 2022
Mystery Shopping Program
Mystery Shopping Program conducted for FDH Bank in 2022
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for FDH Bank in 2022
2020
Digital Financial Services Usage Study
Digital Financial Services Usage Study conducted for Standard Bank in 2020
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2020
Mystery Shopping Program (Monthly)
Mystery Shopping Program (Monthly) conducted for MyBucks Banking Corporation in 2020
Moving the Needle on Rural Financial Inclusion Baseline
Moving the Needle on Rural Financial Inclusion Baseline conducted for FINCA Malawi in 2020
2019
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2019
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2019
Mystery Shopping Program (Monthly)
Mystery Shopping Program (Monthly) conducted for MyBucks Banking Corporation in 2019
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for PressCane Ltd in 2019
Women’s Integrated Sexual Health Client Exit Interviews
Women’s Integrated Sexual Health Client Exit Interviews conducted for Kantar (Nigeria) / FPAM in 2019
2018
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2018
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2018
Mystery Shopping Program
Mystery Shopping Program conducted for National Bank in 2018
Mystery Shopping Program
Mystery Shopping Program conducted for NBS Bank in 2018
Qualitative Research for Zathu Pa Wailesi
Qualitative Research for Zathu Pa Wailesi conducted for GirlEffect Malawi in 2018
Airtel Pan-African Study (Brand Health Tracker)
Airtel Pan-African Study (Brand Health Tracker) conducted for Kantar (Kenya) in 2018
2016
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2016
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2016
Data Bundles Study
Data Bundles Study conducted for Airtel Malawi in 2016
Airtel Pan-African Study (Brand Health Tracker)
Airtel Pan-African Study (Brand Health Tracker) conducted for TNS Kantar (Kenya) in 2016
Safeguard Young People (SYP) Sexual and Reproductive Health Project
Safeguard Young People (SYP) Sexual and Reproductive Health Project conducted for UNFPA / AfricaScope in 2016
Market Assessment Survey
Market Assessment Survey conducted for Agricultural Trading Company in 2016
Mystery Shopping and Competitor Analysis
Mystery Shopping and Competitor Analysis conducted for Agricultural Trading Company in 2016
2015
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2015
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2015
Mystery Shopping Study (Quarterly)
Mystery Shopping Study (Quarterly) conducted for Airtel Malawi in 2015
Effectiveness of Communication Campaigns Study
Effectiveness of Communication Campaigns Study conducted for Airtel Malawi in 2015
Airtel Money Assessment Study
Airtel Money Assessment Study conducted for Airtel Malawi in 2015
Baseline Survey for 26 Community Based Organisations
Baseline Survey for 26 Community Based Organisations conducted for Tilitonse Fund in 2015
Market Feasibility Study for Zomba
Market Feasibility Study for Zomba conducted for United General Insurance in 2015
Petroleum Sector Mystery Shopping Program
Petroleum Sector Mystery Shopping Program conducted for TOTAL Energies / Helion in 2015
Employee Satisfaction Survey
Employee Satisfaction Survey conducted for Marie Stopes International in 2015
2014
Knowledge, Attitude and Practices towards Blood Donation
Knowledge, Attitude and Practices towards Blood Donation conducted for Malawi Blood Transfusion Service in 2014
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2014
Employee Satisfaction Survey
Employee Satisfaction Survey conducted for Marie Stopes International in 2014
Mystery Shopping Program
Mystery Shopping Program conducted for National Bank in 2014
Mystery Shopping Study
Mystery Shopping Study conducted for Airtel Malawi in 2014
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for United General Insurance in 2014
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for IndeBank Malawi in 2014
Mystery Shopping and Competitor Analysis
Mystery Shopping and Competitor Analysis conducted for IndeBank Malawi in 2014
Customer Satisfaction and Perception Survey
Customer Satisfaction and Perception Survey conducted for CDH Investment Bank in 2014
2013
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank Malawi in 2013
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2013
Employee Satisfaction Survey
Employee Satisfaction Survey conducted for Banja La Mtsogolo in 2013
Mystery Shopping Study (Quarterly)
Mystery Shopping Study (Quarterly) conducted for Airtel Malawi in 2013
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for IndeBank Malawi in 2013
Mystery Shopping and Competitor Analysis
Mystery Shopping and Competitor Analysis conducted for IndeBank Malawi in 2013
Employee Satisfaction Survey
Employee Satisfaction Survey conducted for IndeBank Malawi in 2013
Petroleum Sector Mystery Shopping Program
Petroleum Sector Mystery Shopping Program conducted for Helion Research / TOTAL in 2013
2012
Youth Lifestyle Study
Youth Lifestyle Study conducted for Airtel Malawi in 2012
Customer Satisfaction Survey
Customer Satisfaction Survey conducted for Nedbank Malawi in 2012
Mystery Shopping and Competitor Analysis
Mystery Shopping and Competitor Analysis conducted for Nedbank Malawi in 2012
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2012
Rebranding Audit
Rebranding Audit conducted for Airtel Malawi in 2012
Customer Experience Measurement Survey
Customer Experience Measurement Survey conducted for Standard Bank in 2012
2011
Mystery Shopping Program
Mystery Shopping Program conducted for Standard Bank in 2011
SME Segment Needs Study
SME Segment Needs Study conducted for Zain Malawi in 2011
Rebranding Audit
Rebranding Audit conducted for Airtel Malawi in 2011
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